Privacy Policy

1. Introduction

Welcome to Glomiq. Glomiq is an AI-powered document intelligence platform that transforms static documents into structured insights, actions, and decisions in seconds.

We are committed to protecting your privacy and ensuring transparency in how your data is collected, used, and safeguarded. This Privacy Policy explains how we handle your information when you use our platform, website, and services.

2. Information We Collect

We collect information to provide, improve, and secure our services.

2.1 Personal Information (Provided by You)

• Name
• Email address
• Username and password
• Contact preferences
• Job title or profession
• Billing details (such as billing address)

2.2 Documents and Content You Upload (Core to Glomiq)

• Documents (PDF, DOCX, images, and similar files)
• Text and structured data within those documents
• Templates and generated outputs

This may include sensitive professional or financial data, depending on your use of Glomiq. You are responsible for ensuring you have a lawful basis to upload and process any personal data.

2.3 AI-Generated Data

We process your uploaded content using AI to generate:

• Structured outputs
• Extracted variables
• Templates
• Insights and summaries

2.4 Automatically Collected Data

• Device information
• Browser type
• IP address
• Usage data (pages visited, features used)
• Cookies and similar tracking data

3. How We Use Your Information

We use your information to:

• Provide and operate Glomiq services
• Process and transform documents using AI
• Create reusable templates and outputs
• Improve platform performance and features
• Provide customer support
• Process payments
• Communicate updates and important notices
• Ensure security and prevent fraud

4. AI Processing and Data Handling

Glomiq uses advanced AI models to process documents.

Key principles:

• Your documents are processed only to provide the requested service.
• We do not use your data to train AI models without your consent.
• Processing may involve secure third-party AI providers (for example, OpenAI and Google AI).
• Data is handled with strict confidentiality and security controls.

5. Lawful Bases for Processing

Where required by applicable law, we rely on one or more of the following legal bases:

• Performance of a contract (to provide the service you request)
• Legitimate interests (such as improving and securing our services)
• Legal obligations (such as tax, accounting, or compliance requirements)
• Consent (where we specifically request it)

6. Data Storage and Security

We implement industry-standard security measures, including:

• Encryption in transit (HTTPS)
• Secure cloud infrastructure
• Access controls and authentication safeguards

While we work to protect your data, no system can be guaranteed to be 100% secure.

7. Data Retention

We retain your data:

• As long as your account is active
• As needed to provide services
• As required by legal obligations

You may request deletion of your data at any time, subject to legal or operational requirements.

8. Sharing of Information

We do not sell your personal data.

8.1 Service Providers

• Cloud hosting providers
• Payment processors (for example, Razorpay, Stripe, and PayPal)
• AI service providers

8.2 Legal Requirements

We may disclose information if required by law, legal process, or to protect rights, safety, and compliance obligations.

9. Payments and Billing

Payments are processed through secure third-party gateways.

• We do not store your full card details.
• Payment providers handle sensitive financial data under their own security controls.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve user experience
• Analyze usage
• Support marketing and product improvement efforts

You can control cookies through your browser settings. Where required by law, we obtain consent before placing non-essential cookies.

11. Your Rights

Depending on your location (including India, the EU, the UK, and parts of the US), you may have rights to:

• Access your data
• Correct inaccurate data
• Delete your data
• Restrict or object to certain processing
• Request data portability
• Withdraw consent where processing is based on consent

To exercise your rights, contact us at support@glomiq.com.

12. International Users

Glomiq serves a global audience. Your data may be processed in countries outside your location, with appropriate safeguards in place where required by law.

13. Children's Privacy

Glomiq is not intended for users under 18, and we do not knowingly collect data from children.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised Last Updated date.

15. Contact Us

For questions or concerns: